*Please keep all contents of the original package including packaging material (boxes, plastic bags etc.) with you until you are instructed otherwise. 3) We do not accept return(s) if: -you are returning the items just because you changed your mind (on size, color, etc.) -you are returning shoes, bags, or any other accessories -the products are damaged due to your mishandling -your return request is not approved by our staff The following items are not considered defective: * Items that are originally manufactured without tags or labels * Items with creases that may have been made while shipping * Items with unsatisfactory/incomplete finish due to mass production 4) If there is a missing item from your order: *Contact our customer service center by phone or by forum (if you cannot reach us by phone) within 1 day of delivery. The shipping fee will be refunded once the returned item has arrived. However, if EMS’ cash on delivery is not possible then you can scan the return receipt and either mail it with the item to return or post an image of it on the forum. * Shipping fee for any return caused by our fault will be paid by the company. *Please include all contents of the original package and free gifts (if applicable) in your return packaging. The item(s) must be sent in their original packaging and unworn. *Please note that EVEN the defective/incorrect item(s) must be returned with all of the tags and labels intact. Returns that are shipped to us without any prior consent are not accepted. *Please be advised that returns are accepted ONLY IF you followed the instructions above and your return request has been approved by our staff. Also, you need to include a note of your order number, name, and user ID. (3) Items returned must be in their original condition, which includes tags and any packaging. (2) A customer service representative will be in contact to assist you by email or phone. You are required to attach the photos of the received product(s) and include the item code, the order number, and the reason for the return. **Return Instructions (1) Post a return request on our Return forum within three days of receipt. 2) We accept return(s) if: -you receive a product different from your order or -you receive a defective product. 1) An item is eligible for cancellation if: -you posted a Return request within 24 hours of payment and your order is still under “Pending” status (if your order is under “Preparing Shipment” status, please contact our customer service center) or -the order is delayed for more than 10 days since payment and you have not received any notification regarding the delay or -the ordered item is out of stock. Refunds are issued once the returned products clear our inspection. Requirements: Please take into consideration that we only accept qualifying returns but not exchanges. In some cases, the nature of the item means that it is non-returnable, for example, due to hygiene/health and personal care/wellness/consumable nature of the product.1. Office Products and Wireless Returns Policy New electronic items fulfilled by Amazon AU can be returned for change of mind, for a replacement or a full refund of the purchase cost of the item within 30 days of receipt of delivery.For information about returning faulty electronics please see Returning Faulty Items. Please see our Amazon Global Store Returns policy and Refunds policy for more information about returning Amazon Global Store items.Ĭamera, Electronics and PC Returns Policy Please see About Marketplace Returns & Refunds for details on Seller returns policies. To return faulty items see our Returning Faulty Items policy.įor items ordered on from a seller that fulfils and ships its own inventory (also called a third party seller), any returns will be in accordance with the returns policy set by that seller (not the Amazon AU returns policies). This change of mind return policy is in addition to, and does not affect your rights under the Australian Consumer Law including any rights you may have in respect of faulty items. Unless otherwise stated, original shipping fees for change of mind returns are not refunded. Please Contact Us and see About Items That Can’t Be Returned. In some circumstances, these items may be eligible for a refund or a replacement (for example, if you receive the wrong item due to an Amazon AU error or if the item is faulty). In some cases, the nature of the item means that it is non-returnable, for example, due to hygiene/health and personal care/wellness/consumable nature of the product. You can return most new, unopened items fulfilled by Amazon AU within 30 days of receipt of delivery for a replacement or full refund of the price you paid for the item if you change your mind - see About Replacements and About Refunds.
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